Topline RV Dealership Service and Parts Manager Enterprise

Topline Service and Parts Manager

We give you the tools you need and want. Topline is packed with time saving and money making features such as parts and labor estimating, service and parts sales analysis, customer service reminders, enhanced customer and vehicle history, eBay posting module, technician productivity enhancements and a rich set of reporting tools that will keep you on top of your bottom line...

The product can be used as a stand-alone application but also offers tight integration with our RV Sales Manager. You can share customers, vehicles and repairs between all three of your departments, sales, service and parts.

The RV Dealers have been telling us what features they really need in their parts and service software and we have been listening!

The Service Manager product helps you to make the most efficient use of the staff you already have. You can quickly and easily track open tickets, customer calls, parts orders & warranty information. Each line on the ticket can be billed to a different account. Customer pay, internal and multiple warranty companies all on one ticket!

We offer parts integration with STAG-Parkway, Coast, NTP and other suppliers. This feature includes the ability to cross-reference products by manufacturers part numbers. If you have part numbers that you need added, that is no Problem!


Topline RV Dealership Service and Parts Manager Enterprise
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Picture of Topline RV Dealership Service and Parts Manager Enterprise Cash Sales
Topline RV Dealership Service and Parts Manager Enterprise Cash Sales
Counter Sales with Complete Point of Sale Interface The Cash Sales Module allows you to quickly create a cash sale without creating a complete work order. This is a real time saver for over the counter parts or sales out of your retail store. Credit card swipers, electronic cash draws, wired & wireless bar code scanners are available from us or you can purchase your own.
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Topline RV Dealership Service and Parts Manager Enterprise Repair Orders
The Repair Orders module is where all the work is done. This module stores all the customer info, vehicle info, in-service dates and warranty information. The service tickets are set up the same way as the original printed work orders and very similar to the format for warranty claims. A customer issue is added at the top and is assigned a number. The labor times and descriptions are listed below. The parts for that line are listed at the top left. Each line is assigned a payment account such as customer-pay, internal, factory warranty, private warranty, insurance claim etc. Each line can be billed out separately or as a group. Open warranty claims can be tracked, even thought the customer has already paid their portion of the ticket. Special order parts can be added and paid for, even though they have not yet been received. All stages or work can also be tracked through the Calendar module.
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Topline RV Dealership Service and Parts Manager Enterprise Scheduling
The Calendar module keeps track of all aspects of the shop work flow. The calendar is actually attached to the work orders, so you can change completion dates on the work order and have it move on the calendar. And we know how important it is to keep track of "needed by" dates. You can set your calendar to just show you work that needs to be completed in the next few days, so you can be sure that the customer isn't at the counter and their camper is still out back and untouched! The calendar can schedule by bays, techs, departments or any method that works well for you. Even if you use "Virtual Bays" as many of us don't really have 12 bays to work with. Your PDI crew, hitch guys, soft techs, hard techs etc can each see work that is scheduled for them. This also prevents the sales units from overpowering your warranty and customer pay work. You can have a meeting to discuss whether it is really feasable to do a certain amount of deliveries in any given day AND get customer pay and warranty work back to the customers as promised.
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